Create and review findings and actions

The Findings and Actions feature allows you to communicate and request clarifications or corrections to a supplier's submitted answers. 

Buyers can send corrections to Auditors or to Suppliers to be completed. 

Auditors can also create Findings and Actions. These will be sent to the supplier and are also visible to the buyer.

Create Findings and Actions

  1. Click the menu icon in the top left corner.
  2. Click Suppliers.
  3. Select the supplier for which you want to add Findings and Actions. If you are an auditor, select the supplier you have been assigned to audit.
  4. Under ASSESSMENTS, select an assessment to view the submitted answers.
Figure 1. Assessment Selection.
  1. Select the indicator you want the supplier to correct.
  2. Click SHOW ACTIONS.
Figure 2. Show Actions.
  1. Add your findings and actions to the corresponding Finding and Action boxes.

    2. If a supplier corrects their answer to trigger additional indicators, you also need to place an Action on each additional indicator after you have received the first correction.

Do not add an action to indicators that may be hidden from a supplier. Suppliers cannot make a correction to a hidden indicator.

Figure 3. Example of a Finding and Action.
  1. Optional: Select a due date.
  2. Optional: Select a Recommended review method (Desktop review or Audit).

    3. If Audit is selected, the response is reviewed during an upcoming audit and confirmed by an auditor. If you are an auditor, do not choose Audit.

  3. Click Done.

    4. The Notify supplier dialog box is displayed.

The Finding and Actions cannot be edited after clicking Done.

  1. Click OK.

    2. Suppliers receive one email notification summarizing all Findings and Actions assigned for that day.

Auditor placed corrections are visible to both the supplier and the requesting buyer.

Figure 4. Supplier notification dialog box.

Create matrix table Findings and Actions

This process is similar to creating Findings and Actions for individual indicators. Review the steps described above for additional clarification, if necessary.

  1. Select the individual response in the matrix section you want the supplier to correct.
  2. Click SHOW ACTIONS.
  3. Add your Findings and Actions to the corresponding Finding and Action boxes.
  4. Click Done.

Your Finding and Actions cannot be edited after clicking Done.

  1. Click OK.

    2. A small red triangle will display in the top right corner of the cell with the Finding and Action. This process is repeated for every indicator response that needs to be updated.

Figure 5. Matrix section with Findings and Actions.

View suppliers on corrections

  1. Click the menu icon  in the top left corner.
  2. Click Assessments.
  3. Click the Assessment to view its status.

Figure 6. Corrections status.
  1. Select the reporting period of the data you want to view.

    2. The number of Corrections are shown underneath the percentage of Submitted responses.

  2. Click the Submitted percentage tile to view all suppliers with that status.

Review completed corrections in a supplier assessment

You will receive an email notification that corrections have been made to an assessment by a supplier.

  1. Click the menu icon  in the top left corner.
  2. Click Suppliers.
  3. Select an assessment to view the submitted corrections. It displays a status of Corrections.

    4. Indicators that have completed corrections are displayed in orange. Completed corrections in a matrix table have an orange triangle in the corner. 

Figure 7. Submitted assessment with status of Corrections.
Figure 8. Indicators marked with Correction made.
  1. Select the indicator you want to review.
  2. Click SHOW ACTIONS.
  3. Select "Accept" or "Reject" based on your satisfaction with the correction provided.

    4. If Reject is selected, you can edit the Finding and Action boxes with further clarification for your supplier.

  4. Click Done.

    5. A notification email is sent to your supplier to correct the rejected action.

Figure 9. Accept or reject correction made by the supplier.

Review completed corrections on Corrections page

  1. Click the menu icon  in the top left corner.
  2. Click Corrections.
    3. On this page you can view the status of Corrections and sort by any column. See table below for descriptions of each status.

    Figure 10. Corrections menu page.
    Action request Finding and Action has been sent to the supplier
    Responded Supplier has submitted a Correction
    Accepted Correction has been reviewed and accepted
  3. Once Correction status is “Responded”, click Correction to review.
  4. Review the action taken in the “Result” field.
    5. Figure 11. Corrections Module buyer view.
  5. Click the DETAILS tab to view the current response.
    6. You can access the indicator by clicking directly on the indicator name.
    Figure 12. Finding details view.

  6. You can now "Accept" or "Reject" the finding using one of two methods:
  • Click the indicator link and select "Accept" or "Reject" under the indicator within the supplier's assessment using steps in the section above.
  • Go back to FINDING tab and under Status dropdown, select either “Accept” or “Reject”.

    • If you select “Reject”, a side bar appears to add a new Finding and Actions. The supplier is notified and the status is updated to “Action request”.

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